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We accept payment by bank transfer (PayID or BSB/account number). Card payments are coming soon. Payment instructions are sent with your order confirmation and in the chat.
Online orders are paid in full by bank transfer (PayID or BSB/account number). We cannot split a payment across multiple methods.
If your order has not been dispatched, we can cancel and refund it. If it has been dispatched, the item must be returned before a refund can be processed.
To get your order to you as quickly as possible, items may ship separately. Tracking details will be sent for each parcel.
Processing - we have received your order Assigning Stock - Stock is being assigned to your order it has not been dispatched as yet Awaiting Dispatch - Stock has been dispatched
We offer standard delivery, express post and click and collect. Delivery is available within Australia only.
Standard delivery takes approximately 7 to 12 business days from dispatch. Express delivery takes approximately 3 to 5 business days. Delivery times may vary for rural or remote areas and during peak periods. Free delivery for Club Novatech Members over $500 is sent via Standard Delivery
Novatech Direct does not allow authority to leave by default. If a customer requests this through the courier, responsibility for loss or theft rests with the customer
Click and collect orders must be collected by the person named on the order, with valid photo ID. In some cases, the payment card may also be requested.
Partners or direct family members may collect with matching ID such as the same surname or address. Business orders may be collected by an authorised staff member with proof of employment. Please notify us in advance of who will collect the order.
These items are not currently in stock. You can place your order as normal and we'll contact you with an estimated timeframe. All ETAs are estimates only and subject to change.
We do! We can consider price matching Australian retailers on a case-by-case basis. Price matching is not guaranteed and excludes special orders, pre-orders, bonus items and products under $100. Please reach out and we will see what we can do
Stock levels shown online are a guide only. For confirmation, contact our online support team or your nearest store
You can join Club Novatech by clicking the “Join Club Novatech” button at the top of the website and completing the sign-up form. Once registered, you'll receive a welcome email and, where applicable, a welcome voucher
To use a Club Novatech voucher, you must be signed into the online account that uses the same email address as your Club Novatech membership. Vouchers cannot be used unless you are logged in.
To receive a birthday voucher, your date of birth must be added to your Club Novatech profile. You can update this by clicking the “Update Details” link at the bottom of any Club Novatech email. Birthday vouchers are valid for one year and cannot be used with other offers.
Club Novatech members receive discounts on selected accessories, a free 16x20 poster, 15 percent off selected printing services, a welcome voucher, a birthday voucher, and free shipping on orders over $500. Club Novatech Members get exclusive early access to big sales events
We've recently upgraded our website to a more secure platform. For security reasons, passwords were not transferred. Click “Forgot your password” on the login page to create a new one. If you need help, contact us via Live Chat or email web@novatechdirect.com.au.
Sign up for your online account using the same email address as your Club Novatech membership and tick the “Sign up for Club Novatech” box during registration. This will automatically link your accounts. Club Novatech benefits apply to online purchases only and do not display in-store order history.
To unsubscribe, click the unsubscribe link at the bottom of any Club Novatech email. Unsubscribing removes Club Novatech benefits. If you wish to permanently delete your account, please contact our team for assistance.
Novatech Direct Gift Cards can be used online or in-store and may be used as full or partial payment.
You can check your balance online via chat or visit any Novatech Direct store and our staff will assist you.
Please email web@novatechdirect.com.au with the card number and a photo of the back of the card, or contact us via Live Chat or phone
If your gift card has expired, please contact us and we'll do our best to assist.
Older Prezzie and VII gift cards are no longer valid online. Please contact us with a photo of the card so we can help
No gift cards can not be exchanged for cash.
Film processing generally takes one to two weeks. Same-day processing is available at selected stores. Timeframes may vary during busy periods.
Yes, including baby passport photos, visa photos and working with children checks. Printed and digital options are available.
Yes, both in-store and via our postal trade-in service. Trade-in values are subject to inspection and condition.
Second-hand stock availability varies and cannot be predicted. If an item sells out, a refund or exchange will be offered.
No, we deliver to Australian addresses only.
Live Chat is available 24 hours a day. Our team is available to assist between 10am and 4pm (AEDST) via chat, phone and email. Outside these hours, Live Chat is supported by our virtual assistant, and messages will be passed to our team for follow-up where required
