Orders placed before 2:00 PM AEST on a business day are dispatched the same day.
Orders placed after 2:00 PM or on weekends and public holidays are dispatched the next business day.
During sale periods or peak times, processing may take up to 3 business days.
Delivery Timeframes
Delivery timeframes below commence once your order has been dispatched.
Standard Shipping — 5-10 business days to eastern states and most regional areas; 7-14 business days to WA, NT, Far North QLD and remote areas. Cost: $9.95 (FREE for Club Novatech members' orders over $500).
Express Shipping — 1-3 business days to major metro areas only. Cost: $19.95.
Full Policies
Shipping Policy — all delivery options, tracking, Authority to Leave and delivery requirements.
Returns & Refunds — how to return or exchange an item and when refunds apply.
Questions about an existing order? Contact us at web@novatechdirect.com.au or call us on 0411 129 333, and have your order number ready.
